Privacy Policy
This policy explains how Phormwear handles personal information in connection with our store and customer service.
Who is responsible
Phormwear, 8 Place De La Démocratie, 62400 Béthune, France, is responsible for the personal information described in this policy. Contact [email protected] for privacy questions or requests.
Information you provide
Information provided in connection with a purchase or inquiry may include your name, email address, phone number, delivery and billing addresses, company name if supplied, selected products, order and payment references, and correspondence. Required fields identify information needed for the requested service. Optional fields can be left blank. Payment-related information is handled according to the payment method made available at checkout.
How information is used
We use relevant information to respond to inquiries, arrange and fulfill orders, handle payments and refunds, provide delivery assistance, and resolve returns or other service requests. Where applicable, the legal basis is taking steps at your request or performing a purchase contract, complying with legal obligations, or our legitimate interests in maintaining the store and resolving service issues. Where consent is required for a particular activity, that activity must rely on the appropriate consent.
Service providers and partners
We may share information with trusted service providers, such as payment processors, delivery companies, hosting providers, and customer support providers, as necessary to fulfill orders, process payments, or provide other requested services. Information may also be disclosed where required by applicable law. We do not sell personal information or use marketing tracking tools on this storefront.
Browser storage & technical information
The store uses browser local storage to remember product identifiers, selected ring sizes, and quantities in your shopping bag. This allows the bag to remain when you refresh or return using the same browser. Hosting infrastructure may process technical request information necessary to deliver the website. See our Cookie Policy for details of the storage used by this storefront.
Retention & transfers
Personal information is kept only for as long as needed for the service or purpose for which it was collected, including applicable accounting, legal, and dispute-resolution requirements. The relevant criteria include the nature of the request, an ongoing order or return, and legal obligations. Where a service involves an international data transfer, applicable data-protection requirements must be observed.
Your choices & rights
Depending on applicable law, you may request access to, correction of, deletion of, or a copy of your information, or request restriction of or object to certain processing. Where processing depends on consent, you may withdraw that consent. Contact [email protected]; we may need information to verify your identity before responding. You may also raise a concern with the relevant data-protection authority, including the CNIL in France. Clearing your browser’s site data removes the locally saved shopping bag.
Policy changes
We may update this policy to reflect changes in our services or applicable requirements. The version displayed here describes the policy in effect for the store. Contact us if you have questions about how a change relates to your information.
Need help? [email protected]